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End User License Agreement
Please read the terms and conditions carefully before ordering products from myenergymate.com. By ordering products on this website, you agree to these terms and conditions. We recommend that you keep a copy of the Terms and Conditions for future reference.
“We” is Ecodocx OÜ as Ecodocx
"You" are the customer
"The Site" is myenergymate.com
About us
​MyEnergyMate.com is owned and operated by Ecodocx OÜ. We are registered in Estonia under the number 16124460. Our registered office is located at Tallinn, Estonia, located on Tammsaare Business Center, A. H. Tammsaare tee 47, Tallinn, 11316, Harju maakond, Estonia. To contact us, please write to us at this address, or email us at info@ecodocx.eu.
Orders
All orders are subject to acceptance and availability.
Once you have made your choice and your order has been placed, you will receive an email with the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. Please check the details carefully, including the products you ordered, the shipping method, personal details and the delivery address.
Unless you cancel your order, the acceptance of your order and the conclusion of the contract between you and Ecodocx is complete when we send you an email confirming the dispatch of the goods. The sales contract is in English.
If you want to cancel your order, you have 7 days from the receipt of the confirmation email. To cancel your order, send an email to info@ecodocx.eu with your order details including the transaction number and the reason for the cancellation.
We reserve the right not to accept your order if, for example, we are unable to obtain payment authorization, shipping restrictions apply to a certain item, the item ordered is not in stock or our quality does not meet control standards and will be withdrawn. We will not be liable to you or any third party if we withdraw goods from the website, regardless of whether those goods have been sold or not.
Pricing
The prices displayed on the website are in USD and exclusive of VAT. All prices and offers remain valid as advertised. The price displayed on the website at the time the order is accepted will be taken into account, unless there are obvious errors. If you would like an offer at a price without VAT or if you need a VAT receipt, please contact info@ecodocx.eu.
Payment
Ecodocx accepts payments via PayPal. Payment will be debited when the item is shipped. You confirm that the credit / debit card used is yours or that you have been specifically authorized to do so by the credit / debit card holder. All credit / debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Ecodocx, we are not liable for delays or non-deliveries.
Delivery
We currently offer delivery of your order via UPS/FedEx/DHL courier service. Delivery times depend on your location, and usually take 7-14 business days. For deliveries, please contact us at info@ecodocx.eu. Delivery takes place only during and on working days from Monday to Friday, with the exception of weekends, public holidays and public holidays.
Cancellations
We hope you will be satisfied with your MyEnergyMate products, but if you need to return an item please read the notice below.
If you cancel your order within 7 days of receiving your order, you are eligible for a full refund. Please contact info@ecodocx.eu stating your order details and transaction number as well as the reason for the cancellation. Your payment will be refunded to you using the same payment method that was used for the original transaction. Ecodocx will endeavor to process the refund as soon as possible (up to 30 business days). If you have already received your goods at the time you cancel your order, Ecodocx will refund as soon as you return the goods to Ecodocx OÜ, Tammsaare Business Center, A. H. Tammsaare tee 47, Tallinn, 11316, Harju maakond, Estonia. Please return the product in a salable condition and with all accessories supplied in the original packaging.
Refund
If you are not satisfied with your purchase from myenergymate.com, please contact info@ecodocx.eu with your transaction number, order details, personal details and the reason for the return. Ecodocx requests that you return the goods to Ecodocx OÜ, Tammsaare Business Center, A. H. Tammsaare tee 47, Tallinn, 11316, Harju maakond, Estonia. Please return the product in a salable condition and with all accessories supplied in the original packaging. Refunds will be made at Ecodocx's sole discretion. Ecodocx will endeavor to complete the refund as soon as possible, within 30 days of receiving the refund request.
Returns
If you wish to cancel your order, you have 14 days after receipt of the replacement item to cancel your order after receipt of the replacement item. To cancel your order, please see Cancelations above. Please return the defective item to Ecodocx OÜ, Tammsaare Business Center, A. H. Tammsaare tee 47, Tallinn, 11316, Harju maakond, Estonia. Please return the product and all accessories included in the original packaging. As soon as we have received the defective goods, we will refund the shipping costs for your return of the goods.
After Sales Support
​Ecodocx offers a helpline for customers requiring support with their MyEnergyMate purchases. Please contact info@ecodocx.eu.
Third-Party Sites
We may insert hyperlinks on this website to other websites or resources operated by parties other than MyEnergyMate.com or Ecodocx.eu, including advertisers. Ecodocx has not reviewed all of the websites linked to its website and is not responsible for the content or accuracy of any off-site pages, nor for the availability of such external websites or resources, and we do not endorse and are not responsible or directly or indirectly liable for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, or for any damage, loss or infringement caused or alleged to be by or related to the Any use or reliance on any such content, goods or services available on such external websites or resources.